BSNL has moved its customer information onto a new portal, but failed to communicate this move to its customers.
Most of the users are still ignorant of the new web address
http://selfcare.sdc.bsnl.co.in/selfcare/start.swe?SWENeedContext=false&SWECmd=Logoff&SWEC=2&SWEBID=-1&SWETS=
and are wondering about the sudden malfunctioning of certain features in the old address www.dataone.in.
BSNL didn’t even bother to flash a message about the new development on its old website or redirect its users. The old website simply displays the following error message when the broadband users try to log in.
Forbidden
You don't have permission to access / on this server.
New Range of Services
The new portal boasts of many new features. First time users need to register with the website to explore the new elements that range from STD code search facility to application forms and bill payment.
The request is verified and the user gets his confirmation via telephone within a week.
On the surface, the portal looks healthier than its predecessor in terms of looks and navigation. The Home Page provides complete details of the user’s telephone and broadband plan along with the status.
Generic customer issues are placed under the services section which includes request for new service and its status, register a complaint and its status, update contact information, check broadband and telephone usage details and others.
The portal also promotes BSNL’s new offers and recommended products along with information about various plans under the offers and info section.
Moving on the website’s weaknesses, there are a few glitches with the broadband usage details. Unlike its ancestor, the broadband usage details do not get updated immediately after the session and can be seen only after a few days.
The portal looks pale and sans impressive graphics or bright colors giving the feel of a typical government website.
It seems to have some rivalry with Firefox and works efficiently when opened in IE.
I am yet to explore the portal fully and would appreciate any contribution from my visitors.
November 5, 2009 at 11:49 PM
BSNL is really harassing its broadband users ... I've been billed very high from d past 3 months .. they r showing extra usage of 500MB / 600MB.. but in d old data usage site
www.data.bsnl.in its not shown .. where from dat extra MB came from .. I am really unable to understand
November 7, 2009 at 1:43 PM
This is common with every service provider.
However, the best solution is to visit your nearest BSNL telephone office and get your bill corrected.
Even I was billed more by Rs 500 but I got it adjusted by visiting the office. It just took me one hour.
On any given day, BSNL is better than any of the service providers.
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